Shipping policy

At The Case Culture, we aim to process and deliver your orders as smoothly and quickly as possible.

1. Order Processing

All orders are processed after successful order confirmation and payment verification, where applicable.

Orders are generally processed within 1–3 business days. Processing times may be slightly longer during sales, festivals, holidays, or periods of high order volume. Humanity does tend to shop all at once for reasons known only to itself.

2. Shipping & Delivery Time

Once your order has been dispatched, delivery usually takes approximately 3–7 business days, depending on your location and the courier partner.

Delivery timelines are estimated and may vary due to:

  • Location and PIN code

  • Courier delays

  • Weather conditions

  • Public holidays

  • Operational or logistical issues

3. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Free shipping may be offered on selected orders, products, or promotional campaigns.

4. Order Tracking

Once your order is shipped, tracking details may be shared with you through SMS, email, WhatsApp, or another available communication method.

You can use the tracking information to check the current status of your shipment.

5. Incorrect Shipping Information

Customers are responsible for providing the correct:

  • Full name

  • Mobile number

  • Complete delivery address

  • City and state

  • PIN code

The Case Culture will not be responsible for delays, failed delivery, or returned shipments caused by incorrect or incomplete shipping information provided by the customer.

6. Delayed Orders

Although we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team with your order details so we can assist you.

7. Damaged or Incorrect Product

If you receive a product that is damaged, defective, or different from what you ordered, please contact The Case Culture as soon as possible after delivery.

Eligible cases will be handled according to our Return, Replacement & Refund Policy.

8. Failed Delivery

If a delivery attempt fails because the customer is unavailable, refuses the parcel, or provides incorrect contact or address details, the order may be returned to us.

Any reshipping request may be subject to additional shipping charges.

9. Delivery Availability

We currently ship to serviceable locations supported by our delivery partners.

Certain PIN codes or regions may not be available for delivery depending on courier serviceability.

10. Contact Us

For any questions regarding shipping, delivery, tracking, or order status, please contact The Case Culture through the contact details available on our website.

Brand: The Case Culture