Refund policy

At The Case Culture, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or different from the product shown on our website, you may request a return or replacement.

If you simply do not like the phone cover after receiving it, you may request a replacement with another available cover, subject to our verification process.

All return and replacement requests will be checked by our team before approval. The product must be returned in its original condition without any damage caused after delivery.

Once the returned product successfully passes our inspection and verification process, the return will be approved. If eligible, the applicable refund will be processed after successful verification.

The Case Culture reserves the right to reject a return, replacement, or refund request if the product does not meet the required return conditions.